Family Services team

Louise has over 30 years' experience supporting families across the childcare and charity sectors. She joined Twins Trust in 2013 as Helpline Coordinator and became Head of Family Services in 2022, leading the team that delivers support services to multiple birth families. A mum of three daughters, including twins, she is passionate about empowering multiple birth families, developing people and strengthening volunteer-led support.

Amy has worked at Twins Trust since 2018, starting in the Membership team as a Membership Officer before progressing to Courses Coordinator. Following a move to the Family Services team, she became a Senior Family Services Officer. In addition to managing the courses programme, Amy also took on the feeding service and helped implement and runs expert drop-ins. Amy is a trained sleep specialist and leads a range of support services with a primary focus on the courses programme. She is also mum to three children, including boy/girl twins, who inspired her journey with Twins Trust.

Chloe has worked in vocational and civil servant roles for over ten years covering finance, operations and project management. With wellbeing at the core of her work, Chloe dedicates herself to advocating for those who need it the most. Chloe is passionate about change, making an impact and giving back to the communities she works within. When Chloe isn't working, she can be found travelling far and wide around the world with her daughters.

Julia joined Twins Trust in 2023. She originally trained and practised as a lawyer, before moving to the charity sector, where she's happily worked for the last ten years. She's motivated by impact and connection and loves working directly with the community and volunteers. Julia is a mum of three girls, including identical twins and a singleton.

Gemma is deeply committed to helping families feel supported, understood and confident. She is a qualified Norland Nanny with a degree in Early Years. After her nannying career, she worked in a Children's Centre as a Family Support Worker, delivering parenting workshops while welcoming her two boys. Gemma joined Twins Trust in 2014 and has since become a friendly, familiar face for many families - offering in-home support, developing helpful resources and working closely with the triplet community. Now leading the in-home support service, she continues to visit families; supporting them in their homes remains her greatest passion.

Jo supports families of multiples, within the in-home support team. She brings over 30 years' experience working with children and families, having begun her career at 17 after completing her NNEB at Norland College, before training as a Montessori teacher and later specialising in play therapy and family-centred therapeutic approaches. She designs and delivers bespoke workshops for families of multiples, using positive discipline and therapeutic play through a Montessori-informed lens. Her work is grounded in the belief that when parents feel heard, understood and supported, they are better able to support themselves and their children.

Natasha joined Twins Trust's in-home support team in 2016 after previously working in the disability sector. As well as supporting volunteers and ensuring the service runs smoothly, she now oversees evaluation and monitoring across Family Services and works a further two days a week in the Healthcare Engagement team. At home her roles include being a carer and auntie to three, including twins.